Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing you to give it without delay. Take advantage of this flexibility to please your loved ones with the services of HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. Our gift boxes are available for various experiences, ranging from gourmet meals to romantic stays with massages, at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when placing your order. The recipient can then directly book their dates with the establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to your loved ones, for an unforgettable moment of relaxation at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How do I create a group fund and invite people?
To create a group gift and offer a stay or a meal at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link, and customize your gift set as you wish.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the gift sets offered by HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE, each corresponding to a unique experience, such as a gourmet meal or a romantic stay.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Browse our official store to discover our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE gift boxes.
How can I empty my cart?
To empty your cart, go to the cart icon located at the top right of the page and click on the 'Empty Cart' button. Enjoy our official store to discover our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE gift boxes.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer different experiences to your loved ones. All the gift boxes will be included in your order and ready to be given. Take advantage of this opportunity to discover the many options available at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE website.
How do I purchase or give a gift box?
To offer a HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE gift box, select your box from our offers, add it to the cart and customize it with a message before finalizing your order. You can choose between romantic stays, gastronomic experiences or moments of well-being, with options valid from Monday to Saturday depending on the box chosen. Enjoy immediate digital delivery for quick and convenient shipping, directly from our official HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE store.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the beneficiary to choose the experience that suits them. They can opt for a stay in a superior room, a suite, or even a gourmet meal at the restaurant. All these options are available at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the specific conditions of each offer. Details are provided at the time of purchase, for your order at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the gift box customer service reachable by email?
You can email us at the address listed on our website for any questions regarding your gift box. We commit to responding within 48 business hours to help you make the most of your experience at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access all the necessary information. Enjoy your experience at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE to the fullest.
Is there an online chat available for questions about gift boxes?
You can use our online chat to ask questions about our gift boxes. This service is available to guide you through your experience at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can enjoy our wellness center, equipped with a pool, sauna, and hammam during your stay at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE. You will find practical information about booking, validity, and included services, such as our restaurant 'La Table du Diana' or our wellness center with pool, sauna, and hammam.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the "Diana in love Stay in Suite with massages" or the "Diana in love Stay in superior room with massages". You can enjoy our wellness center equipped with a pool, sauna, and hammam during your stay at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers of HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE, subject to the specific conditions of each offer.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your stay or your gastronomic experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is parking included in my gift box?
Parking is not included in the HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE gift boxes. To fully enjoy your stay, you can park near our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is breakfast included in my gift box?
The HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE gift boxes do not mention the inclusion of breakfast. To fully enjoy your stay, you can savor our culinary services in our restaurant 'La Table du Diana' during your getaway to Molsheim. HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is special attention given to the recipient of a gift box?
HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE offers you a warm and personalized welcome to fully enjoy your gift box. Whether it's for a romantic getaway, a wellness escape, or a gourmet meal, our establishment offers a tailor-made experience in the heart of Alsace, along the Wine Route. Enjoy our wellness center with a pool, sauna, and hammam for complete relaxation in a lush and soothing setting, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to start your relaxation experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Should we bring towels to the Spa?
Towels are provided by the establishment during your spa session at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Choose from our offers of stays, massages, or gourmet meals to please your teams. Take advantage of our customizable gift boxes directly from our official HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE store.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The boxes are sent immediately after your purchase, and you can customize them as you wish. Take advantage of this opportunity to offer unforgettable moments at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with custom discounts based on the volume ordered at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address will be updated according to the conditions of your gift box, at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. This option is available after using your gift box at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How can I contact the store?
Our website offers a contact form to communicate with us. The recipient of your gift box can book their dates directly with our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is there a dress code for the gift box?
To fully enjoy your gift box, appropriate attire is recommended during meals at the restaurant as well as for accessing the spa. This way, you can appreciate the friendly atmosphere and the lush setting of our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
From what age can I get a treatment?
The minimum age to receive a treatment at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE is generally 16 years old, but it may vary depending on the services chosen. Our wellness center, equipped with a pool, sauna, and hammam, welcomes you in a lush and soothing setting.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. Offers are available from Monday to Saturday depending on the chosen box, and you can book your dates directly with the establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How can one access the hotel from the airport?
To get to HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE from the airport, you can choose to take a taxi or rent a car. The establishment is conveniently located along the Alsace Wine Route, making it easily accessible by car. HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the establishment accessible to people with reduced mobility?
The accessibility of HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE for people with reduced mobility depends on the facilities of the establishment. You can enjoy our wellness center equipped with a pool, sauna, and hammam in a green setting.
Are pets allowed in the establishment?
The establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE accepts pets, subject to specific conditions to be verified at the time of booking.
Where can I find the menus?
The menus are available directly on the website of HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE. You can view them on the detailed page of each gift box, with offers valid from Monday to Saturday.
What are the hours of operation?
The hours of HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE vary depending on the service. The restaurant is open from Monday to Friday for the 'Menu Toque and Tire-Bouchon' offer, while stays are available from Monday to Saturday.
Is there parking available near the establishment?
HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE has a nearby parking lot to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE can be delivered immediately by email or by mail according to your preference. You can choose and customize your gift box according to your wishes, with secure and direct shipping from our official store.
Is postal delivery offered?
We offer mail delivery of our gift boxes for quick and convenient shipping. This way, you can easily give your loved ones a stay or a relaxing experience at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays, meals, and wellness moments at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the gift box available in physical format?
Our gift boxes are available in physical format, but you can also choose a digital version for immediate delivery. You can customize your box to your liking, with secure payment directly to our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the box presented in a neat packaging?
Yes, our gift boxes come in elegant and carefully crafted packaging, ready to be given. You can customize your box to your liking for a unique touch, with immediate digital delivery for added convenience at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the gift box available in a digital format (e-gift box)?
You can choose to receive your gift box by email for immediate delivery. This allows you to offer a relaxing and gastronomic experience at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. The box is sent immediately in digital format, allowing for customization according to your preferences. Take advantage of this practical option to delight your loved ones with a stay or an experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination. You can offer a dream stay or a delicious meal at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
What are the delivery times for gift boxes by mail?
The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE are sent immediately via digital means after your purchase, allowing you to offer them without delay.
Is it possible to schedule a delivery date?
You can choose the delivery date for your gift box during your order. The delivery times are indicated when you customize your gift box at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is express delivery available?
The delivery of your gift box is immediate in digital version. You can choose and customize your gift box according to your wishes, with a secure payment directly with our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, allowing you to customize it as you wish. Enjoy this unique experience at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I receive my gift box by email or mail?
You have the option to receive your gift box by email or by mail, as you prefer. The box can be sent immediately in digital version or by mail, with customization according to your wishes. These options are available when ordering on our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE website.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time of your gift voucher by post is immediate in digital version. You will receive your gift box within 24 to 48 hours by mail, depending on your location, at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and you can use it for a new reservation according to the conditions of the establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your stay at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE from Monday to Saturday, subject to date availability.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy various offers, such as stays in a room or suite with massages, or meals at the restaurant, from Monday to Saturday at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I cancel my reservation made with a gift box?
The possibility of canceling a reservation made with a gift box depends on the reservation conditions at the time of purchase. You can enjoy your stay at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE with complete peace of mind.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the specific conditions of each offer. These conditions are specified at the time of booking, so you can fully enjoy your stay at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the conditions of your gift box. Enjoy your stay at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I convert my gift box into a gift card?
The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE cannot be converted into gift checks. However, you can use them to book an experience at our establishment, such as a stay or a meal at the restaurant.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, we offer gift boxes tailored to each occasion. You can discover our offers online to find the one that suits the event you wish to celebrate at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. Enjoy a stay or a meal at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE, to celebrate these special moments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You thus benefit from the best rate directly from our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE. You can offer a stay in a suite with massages, a gourmet meal, or a romantic getaway depending on the gift box chosen. The offers are valid from Monday to Saturday, unless otherwise stated.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging one service for another is possible depending on availability and the establishment's conditions. For example, you can choose a massage instead of a facial treatment, subject to availability. Take advantage of this flexibility to customize your experience at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. You can thus settle your order securely directly with our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can enjoy a worry-free transaction when purchasing your gift box. Take advantage of this peace of mind by offering an exceptional moment at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order on our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a gourmet or relaxing experience at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE. Each box allows you to enjoy a delicious meal or an unforgettable stay at our hotel located along the Alsace Wine Route.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering terms of our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You thus benefit from an immediate digital dispatch for quick use at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. There, you will find all the necessary information to track your gift box purchases at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. Enjoy our secure online store to offer an unforgettable experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate by purchasing directly from our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can a promotional code be used?
Yes, you can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes. You can use this payment option directly when placing your order online on our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE website.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique and thoughtful touch, at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can we add options to your gift box offers?
The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE can be customized according to the available options for each offer, such as massages or stays in a suite.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium wrapping options when you place your order online. This way, you can give your loved ones an even more memorable experience, with the unique touch of our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE are designed to offer a unique and memorable experience, whether it's for a gourmet meal, a romantic stay, or a relaxing day at the spa.
How do I request a refund for a gift box purchased online?
To request a refund for your online purchased gift box, have your order number and purchase conditions ready. Refunds depend on the conditions of the chosen establishment, as indicated at the time of purchase. At HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is provided by our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. Make the most of your relaxation and gastronomy experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, according to the conditions of our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE is non-exchangeable and non-refundable, as it is a service and not a physical product. Therefore, the right of withdrawal does not apply to the purchase of this box.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. At HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE, the boxes are customizable and sent immediately in digital format.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, please let us know with a photo as soon as possible. We will process your request quickly according to the conditions of HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a purchased gift box depends on the general terms and conditions of sale, which you can consult on the gift box description page. These conditions are specific to our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
What happens if the recipient couldn't use the gift box before its expiration date?
If the voucher is not used before its expiration date, it unfortunately will no longer be valid. We recommend checking the establishment's conditions to know any possible extension options at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE does not issue a credit. The terms of use are specified at the time of purchase of the gift box.
How can I redeem the cashback?
To use your gift box, you can book directly with our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE. The offers include stays, gourmet meals, and relaxation moments at the spa, valid from Monday to Saturday depending on the options chosen.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE depend on the establishment's conditions and are specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE are neither exchangeable nor refundable once purchased.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes. Offers are generally valid from Monday to Saturday, unless otherwise stated. Check the available dates when making your reservation at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE establishment. We advise you to book as soon as possible to fully enjoy our wellness center and our restaurant "La Table du Diana".
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on our website's login page. An email will be sent to you to create a new password to access your account at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher, have its number ready. This number is required to validate your reservation at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on availability. Several offers are valid from Monday to Saturday, including the Diana in love stay in Suite with massages or the couple's getaway stay in Diana Superior room. Enjoy these moments of relaxation in our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I use my gift box on holidays?
The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE are usable from Monday to Saturday, depending on the chosen offers. While public holidays are not specifically mentioned as excluded, it is advisable to check availability at the time of booking.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your dates according to the offers available, valid from Monday to Saturday, to fully enjoy your stay at our hotel-restaurant and spa HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I book online with my gift voucher?
To book with your gift voucher, you can choose your dates directly with the establishment. Your stay can include services from our restaurant 'La Table du Diana' or moments of relaxation in our wellness center with a pool, sauna, and hammam. Enjoy your experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I make a reservation by phone with my gift box?
You can book by phone using your gift box to enjoy our offers, such as the Diana in love stay in a Suite with massages or a meal at the restaurant. Reservations are possible from Monday to Saturday at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment according to availability. Offers are valid from Monday to Saturday at our HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to fully enjoy your relaxation and gastronomy experience at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Does my gift box cover the entire service?
Your gift box covers the chosen service, as indicated on your exchange voucher. Additional options, such as massages or extra meals, are at your own expense. Enjoy your relaxing stay at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. You can enjoy our wellness center equipped with a swimming pool, sauna, and hammam for a moment of relaxation at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can my gift box be used all at once?
Your gift box for HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE can be used in a single visit to fully enjoy your experience, whether for a stay, a meal, or a relaxing moment at the spa. Please check the specific conditions of the chosen offer to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the establishment's conditions. Enjoy your stay in our lush and friendly setting, right in the heart of the Alsace Wine Route, with HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. It can only be used by you, the beneficiary indicated on the box, at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified on your gift box. Fully enjoy your experience at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE welcomes pets according to the establishment's conditions. You can enjoy your stay with them in a lush setting bordering the Bruche river.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, you can choose your dates directly with our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE. Offers are valid from Monday to Saturday, depending on the selected gift box.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and fully enjoy your stay at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and the conditions of the HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE establishment.
What are the check-in and check-out times?
The check-in and check-out times for your stay at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE are specified during the booking. You will be able to fully enjoy our establishment, ideally located along the Alsace Wine Route.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy gourmet meals, stays in rooms or suites, as well as massages in our spa. All options are available from Monday to Saturday at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE allows you to choose from predefined experiences such as stays, meals, or massages, while an open amount voucher gives you the flexibility to pay for a service up to the amount of your choice in our establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. This way, you can fully enjoy your stay or your gastronomic experience at our establishment, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
How do I use a gift box during booking?
To use your gift box, book directly with HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE mentioning the unique code provided. Offers are valid from Monday to Saturday, and you can enjoy our restaurant, spa, or rooms depending on the chosen gift box.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply specify the recipient's name when placing your order. The gift box can be used to enjoy our services at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the specific conditions of the establishment. You can offer an unforgettable stay at our hotel along the Alsace Wine Route, HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you immediately after verification of your details and order number. Take advantage of this opportunity to offer a moment of relaxation and gastronomy at our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
What is the validity period of a gift box?
The gift boxes from HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE are valid for a duration of one year from the date of purchase, thus offering flexibility to plan a stay or a gastronomic experience according to the establishment's availability.
Are children allowed?
HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE welcomes children, allowing you to enjoy a family stay in a green and friendly setting.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.
Is the spa access private?
Access to the spa at HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE is not private. You can enjoy our wellness center equipped with a pool, sauna, and hammam, in a lush and soothing setting.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, gourmet escapes, or wellness experiences, with options including meals at the restaurant, massages, and nights in superior rooms or suites. You can give unforgettable moments in a lush setting along the Alsace Wine Route with our establishment HOTEL DIANA RESTAURANT & SPA BY HAPPYCULTURE.